• Customer Care Representative

    Job ID
    2018-3988
    Category
    Customer Service
    Location
    East Dundee, IL
  • Overview

    Opportunity awaits at Lennar for a Customer Care Representative to cover our South/Southwest Communities!

    Lennar, one of America’s leading homebuilders, is currently seeking a Customer Care Representative who is motivated, organized, a self-starter with a strong customer service background. If you want to work for a great Company with advancement opportunities, please apply today!! 

    Responsibilities

    Primary Duties and Responsibilities

    • Manages completion of quality home repairs within standards set by company and industry specifications
    • Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager
    • Contact homeowner within 24 hours and inspect calls within 72 hours
    • Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
    • Monitors business partners work for completion and satisfaction of repairs
    • Completes minor home repairs; obtains customer’s approval for completed work
    • Monitors status reports for accuracy
    • Expedites emergency repairs
    • Assists in maintaining community standards
    • Meets and greets homeowners during orientation walk

    Qualifications

    Education and Experience Requirements

    • Minimum High School or GED preferred.
    • Minimum 2 years customer service experience required, preferably with a homebuilder
    • Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
    • Able to analyze problems, determine solutions, and produce desired outcome
    • Intermediate to advanced PC skills (Microsoft Word and Excel) 
    • Excellent verbal and written communication skills
    • Must possess professional attitude to represent company in a positive manner
    • Valid Driver’s License and good driving record

     

     

    Contacts

    Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners.  Regular contact with the general public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.

     

    Physical Requirements

    Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less.  Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

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