• Home Automation Specialist

    Job ID
    2018-3997
    Category
    IT
    Location
    East Dundee, IL
  • Overview

    Opportunity awaits at Lennar for a Home Automation Specialist to cover all of our Chicago communities as well as NW Indiana!   

    POSITION SUMMARY
    :    

    The Specialist will interface with Amazon City Managers & Lennar Account Managers for Customer/Model Activations and model support. Specialist will be responsible for reporting construction of new models and monitoring home automation products/experience within all Division models. The Specialist shall support New Home Consultants and Division Personnel.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Communicate new model construction to the Regional Account Manager
    • Schedule home automation training for New Home Consultants (NHCs)
    • Monitor the performance of the Home Automation Products in each model
    • Report technology issues to the Regional Account Manager
    • Perform basic troubleshooting of home automation products in models
    • Ensure models are 100% ready for activation by completing a walkthrough and checklist
    • Work with local trades to ensure activation readiness
    • Provide feedback on training issues, effectiveness, and improvements
    • Responsible for ensuring onsite training complies with all company/department policies and procedures
    • Establish and maintain communication on status of NHC training and submit to the Lennar division leadership and the Regional Account Manager
    • Perform onsite observations of Amazon activations
    • Monitor and respond to Home Automation KPI’s
    • Perform all other duties as assigned 

    Qualifications

    EDUCATION AND ADDITIONAL REQUIREMENTS:

    • Three (3) - five (5) years’ experience in land development and tech industry
    • High school diploma or GED required; Bachelor’s degree in technical, digital or computer science preferred
    • Valid driver’s license
    • Fundamental residential home automation knowledge
    • Basic network configuration
    • Use of test equipment (Network tester, Toner, FVD, etc.)
    • Use of technology tools (Tablet, phone, laptop)
    • Basic skills in Microsoft Office
    • Basic network troubleshooting
    • Smart home technology knowledge
    • Remains up-to-date on all job-related updates
    • Embraces change with a positive demeanor
    • Ability to deal with challenging technical situations in the field with limited supervision
    • Demonstrates excellent problem solving and conflict resolution skills
    • Demonstrates flexibility in traveling to different divisions when needed
    • Capable of training colleagues on processes and procedures
    • Can serve as team leader during manager’s absence
    • Excellent verbal and written communication skills
    • Good Listening and problem-solving skills
    • Strong integrity and professionalism
    • Promotes a positive company image (uniform, clean company vehicle, good communication skills)
    • Strong work ethic
    • Accept constructive feedback
    • Team player

    PHYSICAL REQUIREMENTS:

     

    The ability to operate a motor vehicle, climbs stairs, climb ladders, bend, stoop, reach, lift, and move and/or carries equipment which may be in excess of 25 pounds.  Finger dexterity may be required to operate a computer keyboard and calculator.

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