• Customer Care Coordinator

    Job ID
    2018-4405
    Category
    Customer Service
    Location
    East Dundee, IL
  • Overview

    Summary of Position Requirements

    Answer all customer care telephone calls and inquiries.  Process and administer all customer care and quality assurance related paperwork and information.  Maintain customer care records and support department activities.

    Responsibilities

    • Receive and Return all Customer phone calls within 24 hours
    • Log phone calls
    • Communicate phone call messages to appropriate Field Representative
    • Make sure customer received a call back from appropriate representative within a communicated time frame
    • Enter all inspection report information in the CFT program as identified service orders
    • Send 30 Day and 360 Day histories to homeowners with cover letter
    • Send service orders via fax to all contractors with noted date for work and/or delinquent date
    • File all documentation in warranty file and keep with other department file in a central folder
    • Enter all completed service orders
    • Process UW Requests when work complete and invoices are submitted
    • Make a service order entry identifying information in letters sent to customers on history
    • Water intrusion list is to be logged daily and followed through
    • Weekly report of open service orders is to be generated and sent to the Field Representatives

    Qualifications

    • Minimum High School or GED required
    • 1 year customer service experience, preferably with a homebuilder
    • Intermediate to advanced PC skills (Microsoft Word and Excel) 
    • Excellent verbal and written communication skills
    • Must possess professional attitude to represent company in a positive manner
    • Team player
    • Excellent interpersonal skills

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