• Field Service Representative

    Job ID
    2018-4636
    Category
    Customer Service
    Location
    Minneapolis, MN
  • Overview

    Be a part of Lennar, the leading homebuilder of new homes for sale in the nation’s most desirable real estate markets. Responsible for representing Lennar by meeting with homeowners in the field to view their concerns. Uses set guidelines, experience and good judgement to conduct homeowner walk-throughs, move-ins, service request inspections, repairs, and review/assess remodeling, structural and landscape alterations.

    Responsibilities

    • Guide Lennar Homeowners through the New Home Celebration/Orientation
    • Meet with homeowners at their homes to view their concerns and advise if warrantable
    • Organizes and prioritizes written lists of warrantable items to be completed
    • Records, maintains and finalizes homeowner files for assigned communities
    • Administers warranty cost controls by having a complete knowledge of all scopes of work
    • Manages business partner accountability, defines warranty standards for buyers and works with Construction on the delivery of completed and “ready to move-in homes”
    • Responsible for scheduling to make corrections and supervising work of business partners
    • Verifies work progress and completion pf assigned business partner tasks
    • Performs quality control inspections before walk-through
    • Schedules worksite appointments as needed
    • Assigns accountability for expenses/back charges as based on detailed inspection of work and compliance with policies and procedures
    • Able to investigate, detect and resolve warrantable concerns

    Qualifications

    • High school diploma or equivalent
    • Customer service or construction experience preferred
    • Superior verbal communication skills
    • Strong ability to multi-task
    • Outgoing, professional demeanor with the ability to establish and maintain effective relationships
    • Basic computer skills
    • Customer Service training preferred/will also train as needed

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