• Customer Care Representative

    Job ID
    Customer Service
    Columbia, MD
  • Overview

    Handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.


    • Manages completion of quality home repairs within standards set by company and industry specifications
    • Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager
    • Contact homeowner within 24 hours and inspect calls within 72 hours
    • Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
    • Monitors business partners work for completion and satisfaction of repairs
    • Completes minor home repairs; obtains customer’s approval for completed work
    • Monitors status reports for accuracy
    • Expedites emergency repairs
    • Assists in maintaining community standards
    • Meets and greets homeowners during orientation walk


    • Minimum High School or GED preferred.
    • Minimum 2 years customer service experience required, preferably with a homebuilder
    • Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
    • Able to analyze problems, determine solutions, and produce desired outcome
    • Intermediate to advanced PC skills (Microsoft Word and Excel) 
    • Excellent verbal and written communication skills
    • Must possess professional attitude to represent company in a positive manner
    • Valid Driver’s License and good driving record


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