Supervise, coordinate, and manage daily operations of customer care associates, including scheduling, material ordering and safe keeping, quality control and trade partner management. In addition, Area manager for Customer Care will mentor, train and supervise Customer Relations Specialist while monitoring adherence to company policies/procedures and OSHA requirements. Area Customer Care Manager will work to personally handle all potential customer “conflicts” to avoid letters and communications to Lennar Corporate Offices/Officers. Area Customer Care Manager ensure all homes receive a Quality inspection and QA sign off prior to Orientation walks so that all homes close 100% completed.
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